Privacy Policy

LUXEO LLC (“LUXEO,” or “we,” “us” or “our”) facilitates the posting and booking of reservations for certain spa services. This “Privacy Policy” describes how we collect, use and share personal information in connection with our websites (collectively, the “Site”), mobile applications (collectively, the “App”) and other digital platforms that may link to this Privacy Policy (together with the Site and App, the “Service”), our marketing communications, and in certain offline settings where we post this Privacy Policy.
Personal Information We Collect
Information you give us. Personal information that you may provide through the Service or otherwise includes:
Contact data, such as your first and last name, billing and mailing address, email address and telephone number;
Profile data, such as your username and password that you set to establish an online account with us, age, gender, biographical details, photograph, and preferences including any health information you choose to provide;
Communications that we exchange, including when you contact us with questions, feedback, or otherwise;
Transactional data, such as the information needed to complete your orders and/or payments on or through the Service (including but not limited to name, credit card information, bank account number, billing and shipping information), and information about payments to and from you and other details of products and services you have purchased from us;
Marketing data, such your preferences for receiving marketing communications about our products, activities, events and publications, and details about how you engage with them; and
Other data that you choose to provide but is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
Data from other sources. We may combine personal information we receive from you with personal information we obtain from other sources, such as:
Users, including providers or customers, who can provide ratings and feedback on their spa experiences through the Service;
Data providers, such as information services and data processors; and
Public sources, such as social media platforms.
Data collected automatically. We, our service providers, and our business partners may automatically log the following information about you, your computer or mobile device, and your activity over time on the Site and other online services:
Device data, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, and general location information such as city, state or geographic area;
Usage data, such as the website you visited before browsing to the Site, pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access; and
Precise geolocation data, such as when you authorize the App to access your location.
Some of our automatic collection is facilitated by:
Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.
Web beacons, also known as pixel tags or clear GIFs, which are typically used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked, to compile statistics about usage of websites and the success of marketing campaigns.
Software development kits, or SDKs, which are used to incorporate third party computer code into our App that allows our third party service providers or advertising partners to collect data directly from it for a variety of purposes, including to provide us with analytics regarding the use of the App, to integrate with social media, add features or functionality to the App, or to facilitate online advertising.

How We Use Your Personal Information
We use your personal information for the following purposes or as otherwise described to you at the time of collection:
Service delivery. We may use your personal information to:
provide, operate, maintain, and improve the Service;
set up appointments;
establish and maintain your profile on the Service;
communicate with you regarding the Service, including by sending you Service announcements, technical notices, updates, security alerts, and support and administrative messages;
process your Service transactions and process your related payments:
understand your needs, interests and spa preferences, and personalize your experience with the Service and our communications; and
provide support for the Service and respond to your requests, questions and feedback.
Research and development. We may use your personal information for research and development purposes, including to analyze and improve the Service and our business and develop other products and services. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.  
Marketing. We and our third party advertising partners may collect and use your personal information for marketing and advertising purposes:
Direct marketing. If you request information from us, use the Service or participate in our surveys, promotions or events, we may send you LUXEO-related marketing communications as permitted by law, including by email and mail. You may opt-out of our marketing communications as described in the “Marketing communications” section below.
Interest-based advertising. We may contract with third-party advertising and social media companies to display ads on our Service and other sites. These companies may use cookies and similar technologies to collect information about you (including the device data and online activity data described above) over time across our Service and other sites and services or your interaction with our emails, and use that information to serve ads that they think will interest you. These ads are known as “interest-based advertisements.” You can learn more about your choices for limiting interest-based advertising, in the “Advertising choices” section below.
Compliance and protection. We may use your personal information to:
protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
audit our internal processes for compliance with legal and contractual requirements and internal policies;
enforce our Terms of Use that govern the Service;
protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft; and
comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.
Other purposes with your consent. In some cases we will ask for your consent to collect, use or share your personal information for other purposes. For example, we may ask for your consent to send you marketing emails where required by law or to post your testimonial or endorsement.
How We Share Your Personal Information
We do not share the personal information that you provide us with other organizations without your express consent, except as described in this Privacy Policy. We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:
We may disclose your personal information to our subsidiaries and corporate affiliates for use consistent with this Privacy Policy.
Service providers. We may employ companies and individuals to help provide the Site or Service on our behalf or help us operate our business (such as IT, customer support, hosting, website analytics, email delivery, marketing and advertising, research, event management). They are permitted to use your personal information only as authorized to perform these tasks in a manner consistent with this Privacy Policy.
Advertising partners. We work with third party advertising companies that collect information about your activity on the Site and other online services to help us advertise our services (including, through interest-based advertising), and/or use hashed customer lists that we share with them to deliver ads to them and similar users on their platforms.
Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services they render to us.
Compliance and protection. We may disclose your personal information as we believe appropriate to government or law enforcement officials or private parties (a) for the compliance and protection purposes described above; (b) as required by law, lawful requests or legal process, such as to respond to subpoenas or requests from government authorities; (c) where permitted by law in connection with any legal investigation; and (d) to prosecute or defend legal claims.
Business transferees.We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business deal (or potential business deal) such as a merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy, in which case we will make reasonable efforts to require the recipient to honor this Privacy Policy.
 
Please keep in mind that whenever you voluntarily make your personal information available for viewing by third parties on our Services, that such information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.

Statutory category of personal information (PI)	PI we collect in this category (See “Personal information we collect” above for description)	Source of PI (See “Personal information we collect” above for description)
Identifiers (excluding online identifiers)	Contact data Profile data Identity data	You Users Screening providers Data providers Public sources
Online Identifiers	Device data	Automatic collection
Commercial Information	Contact data Profile data Transactional data Marketing data Online activity data	You Users Data providers Automatic collection
Financial Information	Transactional data	You Data providers
Internet or Network Information	Transactional data Marketing data Device data Online activity data	You Automatic collection
Geolocation Data	Device data Precise geolocation data	Automatic collection Data providers
Inferences	May be derived from your: Contact data Profile data Identity data	N/A
Protected Classification Characteristics	Profile data	You